Because of some shocking service I received over the past couple of days I'm starting this thread.
I'm going to post something in here soon and companies will be named. I'm just waiting for their responses (or lack thereof in some cases)

This thread is not only to expose those delivering poor service, products etc. but also the converse.
If you feel you've received great service or someone went out of their way to assist you please post.

#2 Name & Shame + Compliment

On Friday 10 December 2010 I was looking for a replacement Laptop RAM.
I went to the website of Chaos Computers and found 3 products that matched my criteria. (Pricing R450 - 500)









On Saturday I visited their Willowbridge 'Mega' store and was informed by the tech support guy that they have it available but at R699!
A huge argument ensued with the Techie then insisting that the 'web site was a store on it's own and did not reflect the store pricing on the web site.'
I left the store highly incensed and then purchased the same item at Computer Mania @ Tyger Valley Center for R 479!

I posted the following on their Facebook page:



This morning they responded:



So kudos tho Chaos Computers fro responding and promising to address the issue.

Name & Shame:
Chaos computers for misleading advertising & practices

Compliment & Praise:
Chaos computers for responding to my complaint on FB & promising to take steps to prevent future recurrences.

MTN Store Woodmead

My Comment here refers
http://www.hellopeter.com/mtn-compliment-%5B497116%5D

If you want to deal with MTN in the best possible manner, go there. Those two guys are on the ball. I've never had stuff go that smoothly before at any cellular shop.

#3 Name & Shame

Collusion between the SAPS & Tow truck operators?
This one is a total shocker!

On Sunday 12 December 2010 after having a few beers at a local pub less than 2km from my home, I got in my car and drove back.
Within 200m of the pub I was pulled over by a marked SAPS double cab vehicle.
At the same time a tow truck stopped behind my vehicle.

The policeman (in uniform) informed me that I had too much too drink, and could not proceed any further.
He then told me that my vehicle would be towed and impounded.
Not wishing to argue, and actually being thankful that I was not being arrested, I went along with the story.
The tow truck driver even dropped me off at home.

Monday Morning:
I visit the local SAPS offices and inquired re. the incident and asked where I can get my vehicle back from.
The SAPS denied all knowledge of such an incident, said that they do not even operate double cab bakkies.
They also informed me that 'they do not work that way' and the only reason why they would impound a vehicle is if there was a serious crime involved.
Thankfully the policeman behind the desk was able to give me the names (and looked up the numbers) of 2 Tow Truck companies that operate in the area.

Phoned them up and lo and behold:
Odendal Breakdown Services had the vehicle in their possession claiming it was involved in an accident and that's why they towed it.
What utter bullshit!
Next : They wanted R4100 to release the vehicle to me!

Drove through to their premises and there was not a singe mark on the car!!!
So much for the car having been in 'an accident'!!!
I also asked them for a copy of any document I may have signed (which I didn't) giving them permission to tow the vehicle.
They could not produce one! They gave me some lame-assed excuse of the driver having the papers with him, BUT he would only be back at the office on the 15th!
After a huge argument with them they reduced the release fee first to R2000 and then to R1800.

Bunch of thieves!

I ended up paying the release fee.
Sure I could have gone to the police and laid a charge of theft, but a court case would take months, and they would still be charging me R200/day while that would be going on.

Be warned....

Vodacom SA for not being able to restore an account after a simple SIM swap.
72 hours later and still no connectivity!